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Terms & Conditions…

This page contains the Terms & Conditions, which we advise you to read carefully before ordering any products from Wilderness Road. Please be aware that by ordering any of our products, you agree to these T+C's.
None of these terms and conditions will affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agrees in writing and signed by Wilderness Road.

 

Personal Information:

All personal information you provide us with or that we obtain will be handled by Wilderness Road with your privacy at the highest priority.
The information you provide is only available to Wilderness Road and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Wilderness Road to delete or correct any information.

By accepting the Wilderness Road conditions, you agree to the above.

 

Force Majeure:

Events outside Wilderness Road’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Wilderness Road is released from Wilderness Road’s obligations to fulfill contractual agreements. Examples of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

 

Payment:

All products remain Wilderness Road’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming.

If you are under 18 years old you must have parents' permission to buy from Wilderness Road.
All transfers conducted through Wilderness Road are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

 

Local Taxes:

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers’ own expense.

 

Additional Information:

Wilderness Road reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. 

 

Shipping & Returns...

Wilderness Road ships Australia and worldwide, offering either Standard Delivery (tracking number included) or Express Postage.
Please ensure you have entered the correct postal address when completing your order, as once the order has been posted, you will not be able to change the delivery address and if you have entered an incorrect postal address you will be responsible for the fees charged on resending the order.
A tracking number is provided through all delivery options and every effort will be made to ensure that your package reaches you safely, however, please note that:

WILDERNESS ROAD IS NOT HELD RESPONSIBLE FOR LOST OR STOLEN ITEMS.

Packaging:

Wilderness Road takes special care in ensuring that your art prints are delivered in the safest possible manner. A4 and A3 prints come packaged in a plastic sleeve with cardboard backing and posted in an extra-strength padded bag. A2 and A1 prints are rolled up, wrapped in brown paper and posted in a mailing tube.

Confirmation:

Once you have purchased a product, you will receive an email confirming the order. The package will be posted within 1-3 business days and a second email will be sent notifying you once your order has been sent with a tracking number attached. 

Deliveries within Australia:

Wilderness Road uses AUS POST to ensure that your purchased items are sent and delivered safely and with minimal risks.
Standard Pack-and-Track shipping costs a flat rate of $10. Local shipping via AUS POST to most Australian destinations is 2-5 business days (not including holidays or weekends). Please note that shipping to rural locations can vary.
Express Postage shipping costs a flat rate of $20. Please allow 1-3 business days for delivery.
Each shipping method comes with a tracking number, with orders over $150 requiring a signature on delivery.

International Deliveries:

Wilderness Road uses international shipping via AUS POST Registered Post.
Standard delivery costs a flat rate of $25 (includes tracking information.) Please allow up to 4 weeks for delivery as shipping times can vary greatly depending on location.

Returns Policy:

We do not accept full refunds on any items you have purchased so please ensure you have chosen wisely.
If you have chosen the wrong size or would like to change the product purchased, you are entitled to an exchange or credit note within 14 days of your purchase.  Please note that the product must be returned unused, and in original packaging including all tags. Please be advised, that if you would like to exchange an item, the resending of the parcels will be payable to you. Please allow up to 14 business days for your exchange to be processed and returned to you.

If an item is damaged upon delivery, please contact customer enquiries and further action will be taken to ensure your needs are met and you are satisfied.